Legal policy

General conditions for the use of the Prague Welcome Card

1.1. Pulford spol. s r.o. is the exclusive issuer and distributor of the tourist card Prague Welcome Card (hereinafter only the “PWC”), which entitles its holder to free admission to selected monuments, museums, galleries and other buildings included in the PWC visitor programme (hereinafter referred to as the “Buildings”, “Admissions” and “Attractions”. A book of vouchers providing the PWC holder with admission to the individual Buildings is an integral part of this card. The book of vouchers also contains vouchers allowing the holder to use some other services (catering, transport, commercial and others) with entitlement to a discount or special conditions as given on the vouchers themselves.

1.2. The PWC is exclusively distributed through a network of contractual distributors and may not be sold, distributed or exchanged outside this network.

1.3. No other person than the PWC holder is entitled under any circumstances to interfere with the package in which the PWC is sold. When accepting a PWC the holder must ensure that the package has not been tampered with, which is his guarantee of the completeness and integrity of the PWC; he must also verify that the card identification and voucher numbers are identical.

PWC validity for admission to Buildings

2.1. The card is intended for the use of individual visitors to Buildings in the PWC programme. The card becomes valid after the identification data of the holder has been filled in, in particular the day, month and year on which use of the services will be commenced, allowing free admission to the Buildings in the PWC programme. From this date the card will be valid for individual admissions for a maximum of 72 hours. After the expiration of this period the PWC holder is no longer entitled to use the PWC programme services. After the purchase of a PWC the holder is not entitled to exchange or return the card, etc. The absolute final validity date, after which the card will no longer be usable, is also displayed on the card.

2.2. The card is not transferable and may only be used by the holder who has filled in his identification data. No compensation can be provided for a lost or otherwise devalued PWC and the PWC issuer will not be liable for any losses that the PWC holder incurs through its abuse, theft or devaluation.

2.3. When entering a Building in this programme the PWC holder must submit the card at the cash desk together with the voucher entitling him to free admission to the Building, which will be exchanged for a day ticket.

2.4. The staff at the cash desk of the Building are entitled to check the validity of the PWC, in particular the validity date and the identification data of the PWC holder, and also whether the PWC and voucher numbers are identical.

2.5. The staff of the Building are entitled, in the event the card or the voucher are not valid, to deny the card holder admission to the Building through the exchange of the voucher for a day ticket, or to require the holder to correctly fill in the identification data.

2.6. A voucher exchanged for a day ticket does not entitle the PWC holder to use other services such as a foreign language guided tour, entitlement to take photographs and so on, and this voucher cannot be exchanged for tickets or other performances such as short-term exhibitions, concerts and other events that are being held in the Building.

2.7. Pulford spol. s r.o. is not liable for any deficiencies in service or quality, or the closure of individual visited events (Admissions). Pulford spol. s r.o. is not liable for safety in regard to possessions or health during visits to individual Attractions using a PWC.

2.8. Any deficiencies and complaints regarding Admissions or the use of the PWC must be resolved by the PWC holder at the location of Admission and may not be addressed to Pulford spod. s r.o.

2.9. Pulford spol. s r.o. is not liable for any eventual temporary closures of Attractions.

2.10. The holder is not entitled to request further discounts, family discounts or other bonuses on the basis of a purchased PWC.

2.11. Pulford spol. s r.o. also is not liable in any way for any losses or expenditure the PWC holder may incur as a result of incorrect advertisements by the operators of Attractions or any other such misunderstandings or substitutions.

2.12. The holder of a PWC must take into account that the absolute and final validity of the PWC is 12 months from the date of purchase, unless specified otherwise.

2.13. The holder of a PWC must take into account that he selects and visits all Attractions voluntarily and at his own risk.

2.14. The holder of a PWC must comply with the visiting and organisational rules of the individual Attractions and behave according to the instructions of the operators of the Attractions, for which Pulford spol. s r.o. can accept no liability.

Fares

3.1. The PWC holder is entitled to use the PWC to obtain a tourist public transport ticket. The use of this ticket is subject to the conditions of Prague Integrated Transport. The PWC issuer, Pulford spol. s r.o., is not liable for the incorrect use of the ticket or the consequences of this for the PWC holder.

PWC validity for using other services

4.1. The book of vouchers also contains vouchers entitling the PWC holder to use services and purchase goods from selected retailers and service providers included in the PWC programme on the basis of a contract with the PWC issuer.

4.2. The PWC holder only has the right to use services to the extent given on the voucher.

Validity of the PWC general conditions

5.1. The PWC general conditions are valid from 1 September 2005 until cancelled.

5.2. The PWC general conditions are binding for all participants in the PWC system.

5.3. The PWC general conditions have been issued in the Czech and English languages and the validity of both versions is the same. However, in the event of a discrepancy between them the Czech version will be given preference.

Pulford, spol. s r.p. Prague, 1st September 2005 

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1.7.2011
Use the advantage offer and enjoy your weekend days in Prague with the Prague welcome Card. Our program Two Days in Prague will grant you access to the most attractive places you certainly should not miss. The programme includes free 24-hour public transport ticket. Only 760.- CZK.

1.7.2011
We newly included tour around the New Town Hall, one of the most eminent monuments in Prague, into the Prague Welcome Card programme. From the ambit of the tower you will experience charming cityscape.

1.8.2011
Use pleasant days of late summer and travel by funicular to Prague Petřín. You will have an opportunity to see unusual views of the oldest part of the town – Malá Strana and Staré Město, framed in green of the parkland. For this journey you can use the 72-hour ticket valid for the city public transport that is a part of the Prague Welcome Card programme. You may also enjoy Saturdays and Sundays by travelling in an old tram, marked as Nostalgia tram No. 91.

16.8.2011
After several years of reconstruction, the unique premises of Klementinum, pearl of the Baroque Prague, are opened again. With Prague Welcome Card you may visit newly shown Mirror Chapel with exposition dedicated to Klementinum history. You certainly should not miss one of the jewels of Prague architecture.